I cannot access the course I purchased

[PolePress Staff]

Hi Anabela! Sorry to hear about this. Did you make sure that you’re logged in? And can you please share a screenshot of what you’re seeing?

[Katja Veen]

I an having the same problem, even though I am signed in…

[PolePress Staff]

Hi Katja, can you please post a screenshot of what you’re seeing?

Also, if it helps, this article explains the exact steps to follow to access your course(s):

https://uni.polepress.com/info/how-do-i-access-my-purchased-courses/

Can you let us know where in this process you’re encountering the issue?

Thank you 🙂

• This reply was modified 2 years, 11 months ago by  PolePress Staff.

How do I access my purchased courses?

[Katja Veen]

The course is there when I click “My courses”, but then I get this (see screen shot)…. This is also the moment my name disappears in the right corner.

[PolePress Staff]

Okay, when you’re on this screen, click “Sign In” and then follow the steps to login.

[Katja Veen]

I’ve done that a couple of times, it doesn’t work.

[PolePress Staff]

Okay, thanks for the information. It sounds like a “cookies” issue, so our tech team is looking into it. In the meantime, if you follow these steps it should work:

1. Sign out of the website.
2. Clear your browser history, including cookies.
3. Close your browser.
4. Open your browser.
5. Sign back into the website.

[Katja Veen]

Problem solved, thanks a lot!

[PolePress Staff]

Great! Happy to hear it 🙂