[PolePress Staff]

There is not an alternate version. But the volume of the background music is very low compared to her speaking voice. If you’re having trouble hearing what she’s saying, you likely need to adjust the audio settings on your playback equipment. For example, if your L/R channels are not evenly balanced, this would affect the relative volumes of the music and the speaking.

[PolePress Staff]

Thanks for the feedback Larisa. We’re going to discuss this issue with our curriculum team.

[PolePress Staff]

Hi Eve! These are great questions. We’re actually working with Mari right now on a FAQ and How-To guides that should give you a comprehensive answer. ????

[PolePress Staff]

Hi Crystal. Can you explain a bit more what you’re seeing? If you would please upload a screenshot, we can probably help you troubleshoot.

[PolePress Staff]

Hi Reynauld! Yes, Mari is definitely speaking in this video 🙂 From what you described, it sounds like whatever device/application you’re using is only playing one of the two audio channels. The most likely culprits are either(1) your device/application is set to Mono instead of Stereo, or (2) your device/application is correctly set to Stereo, but its audio equilizer has one of the two channels turned all the way down.

Of course there is also a third possibility, that perhaps one of your two speakers is not working. For example, if one of your earphones isn’t playing, it could also produce this effect.

If you can tell us what device and application you’re using, we might be able to help you troubleshoot and fix the issue.

[PolePress Staff]

Hi Nadin! Yes, because it was a pre-order, the Principles of Movement course won’t show up in your My Courses list until after the course is released this Friday (May 7).

About the email … Theoretically you should have received an automated confirmation email when you pre-ordered. That said, there was a brief window a few weeks ago where some of our emails weren’t getting delievered. So if you ordered during that time, it’s likely that your automatic confirmation email was permanently “lost in the interwebs.” However, you can always view all your past order receipts within the bottom section of your Member Dashboard.

Hope this helps! ????

[PolePress Staff]

Hi Katie. Yes, pre-ordered courses won’t display in your “My Courses” list until after they’re released. But in the meantime, you can confirm your order and view your receipt in the bottom section of your Member Dashboard, where it says “Recent Orders.”

[PolePress Staff]

Hi Celine! We just sent you an email about this 🙂

[PolePress Staff]

Hi Tanya! If you go to your Member Dashboard, at the bottom you’ll see your Recent Orders. From here, you can view any receipts or order information.

FYI, for pre-orders the course itself won’t appear in your My Courses section, and on the course page it will continue to display as “not enrolled” for you, until the course is released.

[PolePress Staff]

Hi everyone! Yes, for pre-orders the course itself will not display as “Enrolled” until it’s released. But in the meantime you can view your receipt to confirm your order, which you can see at the bottom of your Member Dashboard where it says “Recent Orders.”

[PolePress Staff]

Hi! Apologies that we originally missed this question.

Our platform doesn’t currently support downloads, but we’re looking to add this functionality within our mobile app, which will launch sometime this summer.

[PolePress Staff]

Hi Samantha! Yes, there was a brief outage from one of our third-party service providers, but service has now been fully restored. Our sincere apologies for the inconvenience.

[PolePress Staff]

You’re very welcome Angelina! 🙂

[PolePress Staff]

Hi! If you go to your Member Dashboard, at the bottom there is a “Recent Orders” section where you can view all of your receipts. ????

[PolePress Staff]

Yes! The “mark complete” is just there to help you keep track of where you are in the course 🙂